Confrontation in the Office: A Dialogue
Boss: Exclaiming “Little Johnny, come to my office immediately!”
Little Johnny: “Yes, sir!”
Reprimand from the Boss
Boss: “Little Johnny, I witnessed you arguing with the customer who just left. Remember, I’ve emphasized before that the customer’s satisfaction is paramount. Do you comprehend?”
Little Johnny: “Yes, sir! The customer’s satisfaction is paramount.”
Clarifying the Dispute
Boss: “What was the argument about with the customer?”
Little Johnny: “He insulted you, sir, calling you stupid and an idiot!”
Reaction from the Boss
Boss: “That rascal! How did you respond?”
Little Johnny: “I agreed with him.”
