McDonald’s Investigates Employee’s Refusal to Serve Police Officer

McDonald’s is investigating after an employee at a Virginia franchise reportedly refused to serve a uniformed police officer.

Incident Details

Cathy Naff accused a McDonald’s employee of refusing to serve her husband, Scott Naff, after his 13-hour shift. Cathy shared the incident on Facebook, explaining:

“My husband just got home from a 13-hour day and shared a shocking story. Around 7:00 PM, he went to the McDonald’s drive-thru at Parham Road and Route 1. He paid for his food and moved to the next window. The employee at the window looked at him, backed away, and mouthed something. My husband couldn’t hear him. The employee finally opened the window and said, ‘I ain’t serving no police,’ then closed the window. He told everyone, including the manager, that he wouldn’t serve the police. After some confusion, another employee silently handed over the food. A customer later approached my husband to say he had never seen anything like it. The manager did nothing. We will never visit this McDonald’s again. Please pray for the police officers who protect us.”

Social Media Reaction

The post quickly went viral, prompting McDonald’s to respond. The fast-food chain stated:

“At our restaurants, we are dedicated to serving all customers, including police officers who protect and serve our communities. We are conducting a full investigation and will take appropriate actions.”

Follow-Up Actions

Cathy Naff provided an update:

“After this happened, my husband emailed a complaint to corporate. We received a standard response. We called the franchise owner, who said they were investigating. Five hours later, they informed us the employee had been let go, but the manager claimed ignorance. My husband is calm and kind; this should never happen to anyone. Others have shared similar experiences at this restaurant. McDonald’s questioning this story is outrageous. Thank you for the support for law enforcement officers. Everyone deserves respect, uniformed or not.”

Conclusion

McDonald’s investigation continues, with the company committed to serving all customers respectfully. The incident highlights the need for courteous treatment in all interactions, regardless of profession.